Refund & Cancellation Policy – OpenLoop Platform

At Trinity Meds, we are committed to transparency, fairness, and compliance in every part of the patient experience.

Non-Refundable Circumstances

• Once a patient submits the initial medical intake, the order is considered in process and becomes non-refundable. Medical, clinical, pharmacy, and fulfillment resources are immediately dedicated to the order.
• If you cancel after a payment has already been processed, the cancellation will stop future recurring charges only.
• Prescription medications generally cannot be returned, refunded, or reused once ordered for a patient, in accordance with applicable Federal law.

When Refunds May Be Granted

Medical Ineligibility

A full refund may be issued if a Trinity Meds/OpenLoop provider determines during the initial consultation that the patient is not medically eligible. No refund if the patient knowingly misrepresented medical information.

Billing Error

A full refund may be issued if Trinity Meds made a verifiable billing error, such as an incorrect or duplicate charge.

How to Request a Refund

Refund requests must be submitted within 28 days of the original payment date in writing to care@trinitymeds.com. Requests after 28 days may not be honored.

Cancellation Policy

You may cancel your monthly subscription at any time to prevent future charges. Once a prescription order has been approved and processing has begun, it cannot be canceled for a refund. Once dispatched, it cannot be canceled, modified, or recalled.

Shipping Policy

After a prescription is approved, compounded medication is typically shipped within 2–3 business days. Delivery timelines may vary.

Service Area

Trinity Meds products and services are available only to residents of the 50 United States. We do not accept or ship international orders.

Acknowledgment

By purchasing any Trinity Meds product or service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Trinity Meds | Trinity Meds, Inc. | 3206 NE 2nd Ave, Suite 3013, Miami, FL 33137